We help a diverse range of clients utilise AI technologies.

Case Study: Hackabout

A client with call centre staff providing support to customer questions was interested to determine if a particular…

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Case Study: Data Insights

We worked with a client to demonstrate the power a few AI tools can bring to the interpretation of information with only…

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Use Case: Transactional Interactions

A high street bank was encountering problems with a common customer contact for change of address. Issues included bad…

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Use Case: Regulation Compliance

Our client felt that the sales and operational teams were never very clear on when they should be offering virtual…

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Use Case: Chat Interfaces

Our client wanted to find a way of using chat to improve their approach to continually collect information from…

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Use Case: Call Centre Systems

We specialise in call centre systems due to our service design background in this area. We have created a number of…

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Use Case: Theme and Sentiment Analysis

We had a client who was in need of support in understanding what their customers were saying to them. They were lucky to…

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Use Case: Pattern Identification

A low cost airline client maintains a database with a lot of customer website usage data which they wished to use in…

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Use Case: Customer Experience – Call Centre

Complexity of the insurance product combined with a lack of documented processes meant multiple calls to solve a single…

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Use Case: Customer Experience Onboarding

Customers were struggling to complete the on-boarding process without help, leading to increased client support costs…

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