We are entering the 

AI generation of

Intelligent Solutions

Cognitive Reasoning


Machine Learning

Natural Language

Call Centre Enhancement

Insightful Analytics

Process Automation

Customer Focused Products


We are the home of AI, delivering technology-agnostic consultancy, solutions and thought leadership.

We work for the most forward-thinking organisations, helping our clients to innovate, find new levels of efficiency and achieve their strategic goals.

We succeed by ensuring our clients and their customers do the same, partnering to ensure that AI delivers demonstrable business results with the best customer outcomes.

Thought Leadership

Heron brings expertise, passion and thought leadership to the AI generation, gained from a mixture of our enthusiasm and experience that is only achievable through the repeated delivery of a broad range of experiential and technological solutions. 


Product Independence

Our product independence enables us to create valuable, bespoke solutions for our clients.  Heron’s only bias is ensuring the client’s solution is providing the most value for the best price whilst showcasing the possibilities of AI.


Nest is our approach to accelerated consulting across a wide range of AI platforms, including pre built frameworks for solution design and integration, agile working and faster results when building client solutions.


Intellectual Property

Intellectual property is not only the right of our clients, but often the unexpected value add that we bring. With our bespoke approach, we are able to creating and deliver collective, tangible solutions. 

The latest AI technologies developed with an experience based approach to address business challenges

Use Case: Call Centre Systems

We specialise in call centre systems due to our service design background in this area. We have created a number of systems that enable either assisted support or automation of services.

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Use Case: Knowledge Management

Our insurance client had outgrown its own knowledge system which was designed years prior. The system had so much information that it was no longer easy to use and caused customer question sessions to be extended or required handing off.

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Use Case: Chat Interfaces

Our client wanted to find a way of using chat to improve the ongoing process of collecting information from customers in order to support the product cross-sell opportunities.

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Interested to hear more? Get in touch on our contact page and one of the team will get back to you.