Machine Learning
Intelligent Process Automation
Decision Management
Conversational Platforms
Natural Language
Intelligent Content
Dedicated AI Consultancy.
Unlike other consultancies, AI isn’t just a department at Heron. You’ll only find us working on Artificial Intelligence projects.
Product Independence.
We have a partner network that allows us to bring together technologies that have never been combined before; we are the specialists and integrators that tackle challenges holistically.
Packaged Services.
Accelerate your AI journey using our modular consulting offerings that align to your organisation’s needs, or help you identify them.
Developing New Products & IP.
We combine your expertise with the latest technologies to create new products and release latent IP within the organisation.
Heron think of the things that I hadn’t even thought about yet. They are always striving for the optimal solution, rather than the path of least resistance.
We specialise in call centre systems due to our service design background in this area. We have created a number of systems that enable either assisted support or automation of services.
Our insurance client had outgrown its own knowledge system which was designed years prior. The system had so much information that it was no longer easy to use and caused customer question sessions to be extended or required handing off.
Our client wanted to find a way of using chat to improve the ongoing process of collecting information from customers in order to support the product cross-sell opportunities.